Senior Director, Development Operations (Remote)


The Mission
Shatterproof is a national nonprofit dedicated to reversing the addiction crisis in the United States. 

The Crisis
Addiction is the most significant health crisis in the United States today.

For the 20.4 million adults in America with a substance use disorder (SUD), the devastation caused by the disease can be crushing. In 2018, more than 175,000 deaths in the U.S. were related to alcohol and other drugs – the third largest cause of death in the nation. Of those deaths, 47,000 were from an opioid overdose. The opioid crisis also cost society an estimated $179 billion to $696 billion in 2018 alone. These impacts are felt across a broad swath of society, from health care to employers to the government. 

Even more tragic, the social isolation and anxiety brought on by COVID-19 has made the addiction crisis that much worse. Addressing this health crisis is more important now than ever. Recent reporting indicates that overdoses in May 2020 were 42% higher than in May 2019. 

The Response
Founded by hospitality executive Gary Mendell in 2013, Shatterproof draws from the extensive business experience of its senior leadership and uses a for-profit, ROI-focused lens to create results. Our strict commitment to science, evidence-based solutions, and transformational change has informed the business plan we execute daily. Our business plan includes work within the following three key pillars:  

  1. Revolutionizing the treatment system. 
    We are transforming the healthcare delivery system so that every person facing addiction has access to quality care and treatment based on science.
  2. Breaking down addiction-related stigmas. 
    Addiction is a treatable disease, not a weakness. By changing people’s attitudes and behaviors, we’re reducing the shame in order to encourage patients to seeking life- saving treatment, and providing reassurance, compassion, and support for a full and fulfilling life.
  3. Supporting and empowering our communities. 
    We are providing science-based educational resources that aid in the prevention and treatment of addiction, while building hope, confidence and resiliency within families and communities, and advocating for life-saving policies.

Shatterproof’s continuing evolution and achievement are a testament to our stakeholders and the growing number of advocates communities rising up against addiction. Together, we can reverse this health crisis and create a better and brighter future, free from the disease of addiction and the stigma that surrounds it. 

Shatterproof has successfully informed and helped shape policy changes that improve access to science-based addiction treatment and promote lasting recovery.  In the past six years we have been influential in 25 bills that have been signed into law in 18 states; the successful passage of the CDC’s Guidelines for the safer prescribing of dangerous opioids; and sections of federal laws that improve treatment access and quality. Our current policy work is focused on three areas: payment reform, addiction training and education, and opioid litigation settlement.

For more information, please visit Accomplishments.

Job Description

This position, reporting to the Chief Development Officer, provides oversight of the following key functions that enable efficient relationship management and ensure fundraising success: Donor stewardship and cultivation; Planning and Strategy; and Development Operations. 

The Senior Director, Development Operations will be responsible for collaborating with the Chief Development Officer and other department leaders to create a plan that provides opportunities for cross-functional collaboration, donor giving and behavior insights, and increased donor engagement through a more robust cultivation and stewardship program.

The successful candidate will be someone with a rich development background, who has had progressive and deep knowledge of development operations/systems as well as cultivation and stewardship best practices. The ideal candidate should have a strong track record of management experience and a strong coaching orientation and commitment to mentoring team members. The individual will be able to bridge frontline fundraising techniques with the organization’s priorities and key initiatives. The candidate will have a strong passion for the mission and be able to translate that into a well-developed cultivation and stewardship program. 

  • Manage Director, Stewardship and Development Communications, who is responsible for overseeing the Stewardship, and Communications function within Development.
  • Refine and develop cross-department systems and processes that support all aspects of fundraising. 
  • Provide oversight to the moves management system and donor research. 
  • Provide leadership and management to donor operations including gift processing, acknowledgment, and analytics. 
  • Provide leadership to the development of key performance indicators.
  • Supervise a team of one which is planned to grow to as many as six in the next 3-5 years.
  • Establish a donor stewardship and cultivation program to create a framework to ensure the development team has the systems, processes, and workflows to effectively steward/cultivate donors across all areas of giving. 
  • Continually collaborate with colleagues across the development and marketing teams to enhance comprehensive stewardship offerings for donors.
  • Develop and maintain a strong working knowledge of program budgets and funding needs, as well as keeping abreast of ongoing program developments, learnings, successes and challenges. 
  • Provide support to the CDO for Development Committee relations, engagement and reporting. 
  • Act as thought-partner to CDO in Planning and Strategy to identify new ideas, scan for best practices and drive continuous improvement within development. 
  • Develop and lead the implementation of streamlined business processes to increase the efficiency and accuracy of development workflows, including gift processing, prospect management, revenue/cash forecasting, and report development. 
  • Provides leadership and support of department moves management programs, prospect research, wealth capacity screening, data acquisition activities, prospect and portfolio development and related activities.
  • Provides strategic guidance and oversight to Director, Stewardship and Donor Communications in leading the Development team's creation and implementation of a gift and data processing unit that drives Shatterproof to recognition as a leader in serving donors with timely and personalized attention.


  • Bachelor’s degree with 10+ years development experience, including 3+ years management experience.
  • Strong background in strategy development, change management and system improvement. 
  • Proven record in developing robust cultivation and stewardship programs and desire to embrace new initiatives. 
  • Demonstrated initiative and desire to take on new projects. 
  • Superb interpersonal skills and the ability to actively listen. 
  • Excellent written and oral communication skills. 
  • Effective presentation and negotiation skills. 
  • Highly organized & attentive to detail with ability to manage and executer multiple initiatives.
  • Adaptable and flexible, with ability to handle several priorities simultaneously in a fast-paced environment. 
  • Team-oriented and collaborative with the ability to work independently. 
  • Proficiency in MS Office Word, Excel, PowerPoint, Outlook. 
  • Development database experience, including SalesForce

To Apply: Please send your resume to with subject line “[Name] Sr. Director, Development Operations”. Due to the high volume of applications received, only those selected for an interview will be contacted.

Shatterproof values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, pregnancy, religion, national origin, citizenship, marital status, veteran status, disability status, or prior arrest history. We strongly encourage people from underrepresented groups to apply. 

Everyone's journey is different

Everyone's journey is different.

It takes courage to find the right road to recovery.
With your help, we can help empower people to take the first step.

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