ATLAS® is a web-based platform that will allow the public searching for high-quality addiction treatment to locate and compare facilities, including trustworthy, standardized quality data on the services available and feedback on the services reported by other patients. ATLAS aims to help the public navigate to better quality care and support providers in quality improvement. 

The core mission of Shatterproof is to reverse the addiction crisis in America and to serve patients and families. ATLAS fulfills Shatterproof’s goal of leveraging quality measures to increase transparency in and encourage improvements to addiction treatment. It is based upon Shatterproof’s National Principles of Care© and stems from the work of the Shatterproof Substance Use Disorder Treatment Task Force

ATLAS will collect facility-level data from three sources: insurance claims, patient experience surveys, and a validated treatment facility survey. Data from these sources will be displayed in publicly-facing dashboards that allow for easy comparison between facilities. Moreover, ATLAS will promote quality improvement by offering portals for facilities, payers, and states to view and use the data to drive quality improvement and innovation. 

ATLAS is currently being implemented in select states (DE, LA, MA, NC, NY, WV), and will be expanding to additional states in 2020. States were selected for Phase I based upon various criteria, including capacity for successful implementation and demonstrated potential to scale ATLAS in the future. For this first phase, Shatterproof is also working closely with many addiction treatment stakeholders, including provider and medical organizations, payers, and recovery advocates, to ensure a successful and collaborative implementation. Following successful implementation in Phase I, ATLAS is being sustained in these states and scaled nationally. 

The ATLAS initiative is led by the Vice President, National Treatment Quality Initiatives, who is based in NYC, and a team that works in the NYC office or remotely. 

The Position

The Program Coordinator will provide support to the ATLAS team for the sustaining of ATLAS in Phase I states and the development and implementation of ATLAS in Phase II states, with a focus on state stakeholder engagement and related activities.  Responsibilities include coordinating the delivery of monthly provider roundtables and the production and dissemination of communications collateral (e.g. slide decks, handouts, brochures, information on opportunities to submit commentary). The Program Coordinator may also support on internal research related to substance use disorder harm reduction, stigma, and general support for advocacy and program efforts as needed. This role includes administrative tasks such as scheduling, managing agendas and meeting minutes, and event planning as well as gathering and maintaining both qualitative and quantitative project information such as presentations and web content, survey design, and policy and data analysis. The Program Coordinator will report to the Senior Program Coordinator.

Duties and Responsibilities:

  • Lead on the planning of state engagement events including developing supporting materials (invitations, save the dates, presentations, background documents), securing locations, and setting up technology for these events. 
  • Build and manage internal ATLAS state engagement schedule.
  • Develop and manage communication templates; ensure ATLAS team is using consistent communications.
  • Build and maintain project dashboard for state engagement related to ATLAS, including detailed tracking of internal Shatterproof tasks, and provide weekly updates.
  • Support on state engagement tasks, including meetings, events, calls, etc. as requested.
  • Manage the ATLAS presence on Shatterproof website, including frequently asked questions and general content with approval by leadership. This may also include authoring blogs or developing other website content. 
  • Serve as general support to members of the ATLAS team and to other teams within Shatterproof, respond to internal and external queries on the team’s work, and assist with scheduling. 
  • Provide administrative and research support in the development, implementation, and marketing of ATLAS.
  • Send weekly news clips specific to quality measurement and quality improvement in healthcare and related to substance use disorders to ATLAS team.
  • Build and manage tasks for ATLAS team in Basecamp. 
  • Maintain central repository of contacts for ATLAS and additional NTQI projects.
  • Manage email.
  • Draft presentations, business plans, policy briefs, position papers, and documents for internal use or publication. 

The ideal candidate qualifications include:

  • A bachelor’s degree in public health, public policy, or related discipline required.
  • Significant knowledge of substance use disorders and their treatment.
  • Excellent communication (written and verbal) and interpersonal skills.
  • Ability to identify and synthesize large amounts of information with strong commitment to providing the highest possible quality content.
  • Ability to balance multiple complex workstreams.
  • Research expertise and experience with quantitative and qualitative data collection and analysis.
  • Demonstrated knowledge of healthcare quality improvement initiatives, such as quality measure development and analysis.
  • Knowledge of developing program budgets, writing proposals/reports and monitoring program performance.
  • Ability to utilize Microsoft office suite, including outlook, Word, Excel, PowerPoint, and statistical software.
  • Background in healthcare advocacy and policy work preferred. 


The Mission
Shatterproof is a national nonprofit organization committed to ending the devastation of addiction.

The Crisis
Addiction is the most significant health crisis in the United States today.

More than 20 million Americans—one in twelve over the age of 12 — suffer from the disease of addiction, making it the fourth most prevalent disease in the United States. Addiction permeates every geographic corner of the country and every socioeconomic class. All told, approximately 80 million Americans have someone in their immediate family – son, daughter, mother or father, who are afflicted with this disease.

The misuse of alcohol and other drugs kills approximately 150,000 Americans each year, making it the country’s third largest cause of death. In 2016, more than 64,000 Americans died of an overdose, the majority of which were caused by an opioid, quintuple the number of Americans that died 15 years ago. Despite the magnitude of this enormous tragedy, the nation’s response has been misguided and insufficient. 

The Response
Founded by former hotel executive Gary Mendell to fill the gap for a well-funded, national, not-for-profit organization to reverse the course of this health crisis, Shatterproof was launched with the single goal of ending the devastation addiction is causing our families. To achieve this, Shatterproof believes:

  1. Every state and federal government agency must adopt, fund, and implement common-sense policies to dramatically increase access to evidence-based prevention and chronic disease management programs;
  2. Every American must have access to high-quality, evidence-based prevention and chronic disease treatment programs for addiction that meet a national standard of proven research; and
  3. Everyone with a substance use disorder must be treated with the same empathy and receive the same expert care as someone suffering from any other disease.

In just a few short years, Shatterproof has distinguished itself by its business approach to making impact and its measurable success in saving the lives of many.

Foremost to Shatterproof’s impact has been affecting change through federal and state legislation. In 2016 Shatterproof was one of the leading advocates for the successful issuance of the CDC Guideline for Prescribing Opioids for Chronic Pain, and the passage of two federal laws, the Comprehensive Addiction and Recovery Act (CARA) and the 21st Century Cures Act

At the state level, Shatterproof has led campaigns in 14 states focused on a range of topics from broadening access to naloxone, a medication which can instantly reverse an overdose, to ensuring prescribing practices of opioids align with CDC recommendations.

For more information, please visit Accomplishments.

To Apply: Please send your resume with a cover letter to with subject line “[Name] ATLAS Program Coordinator Application”

Shatterproof values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, pregnancy, religion, national origin, citizenship, marital status, veteran status, disability status, or prior arrest history. We strongly encourage people from underrepresented groups to apply.