Program Coordinator, ATLAS (Remote - USA, Some Travel Required)

ATLAS® is a web-based platform that allows the public searching for high-quality addiction treatment to locate and compare facilities, including trustworthy, standardized quality data on the services available and feedback on the services reported by other patients. ATLAS helps the public navigate to better quality care and supports providers in quality improvement.

The core mission of Shatterproof is to reverse the addiction crisis in America and to serve patients and families. ATLAS fulfills Shatterproof’s goal of leveraging quality measures to increase transparency in and encourage improvements to addiction treatment. It is based upon Shatterproof’s National Principles of Care© and stems from the work of the Shatterproof Substance Use Disorder Treatment Task Force

ATLAS collects facility-level data from multiple, validated sources. Data from these sources is displayed in publicly-facing dashboards that allow for easy comparison between facilities. Moreover, ATLAS promotes quality improvement by offering password-protected portals for facilities, payers, and states to view and use the data to drive quality improvement and innovation.

ATLAS is currently live in six states (DE, LA, MA, NC, NY, WV), and will be expanding to five additional states in 2022 (CA, FL, NJ, OK, PA) as well as more in the future. Shatterproof works closely with many addiction treatment stakeholders, including provider and medical organizations, payers, and recovery advocates, to ensure successful and collaborative implementation. 

ATLAS is an initiative overseen as by a cross-functional team, composed of operational, research, and state engagement staff, who work in NYC or remotely. 


Reporting to the Vice President of State Engagement, the Program Coordinator will provide support to the ATLAS team for the sustaining of ATLAS in current states and the development and implementation of ATLAS in expansion states. Responsibilities include coordinating the delivery of state and provider engagement events, the production and dissemination of communications collateral (e.g. slide decks, handouts, brochures, information on opportunities to submit commentary), and fielding provider questions, as well as supporting on ATLAS operations. The Program Coordinator may also support on internal research related to substance use disorder harm reduction, stigma, and advocacy and program efforts as needed. This role includes administrative tasks such as scheduling, managing agendas and meeting minutes, and event planning as well as gathering and maintaining both qualitative and quantitative project information such as presentations and web content, survey design, and policy and data analysis.

This position is based remotely in the United States. There will be some domestic travel once it is safe to do so.

Duties and Responsibilities

  • Lead on the planning of state engagement events including developing supporting materials (invitations, save the dates, presentations, background documents), managing technology for these events.
  • Build and maintain project dashboard for state engagement related to ATLAS, including detailed tracking of internal Shatterproof tasks, and provide weekly updates.
  • Support key state engagement initiatives, including the National Addiction Treatment Quality Committee (NATQC) and the Continuous Quality Improvement (CQI) Learning Series.
  • Serve as general support to members of the ATLAS team and to other teams within Shatterproof, respond to internal and external queries on the team’s work, and assist with scheduling.


The ideal candidate qualifications include:

  • A bachelor’s degree in public health, public policy, or related discipline required. 2 years of work experience may be substituted in lieu of a degree
  • Strong attention to detail
  • Excellent communication (written and verbal) and interpersonal skills
  • Ability to identify and synthesize large amounts of information with strong commitment to providing the highest possible quality content
  • Ability to balance multiple complex workstreams
  • Research experience with quantitative and qualitative data collection and analysis
  • Ability to utilize Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and statistical software

While Shatterproof recognizes that not every individual will exhibit all of these characteristics, the successful candidate will possess at least one – and ideally more than one – of the following: 

  • Background in healthcare advocacy and policy work
  • Knowledge of substance use disorders and their treatment
  • Demonstrated knowledge of healthcare quality improvement initiatives, such as quality measure development and analysis
  • Fluency in Spanish


The Mission
Shatterproof is a national nonprofit dedicated to reversing the addiction crisis in the United States.

The Crisis
Addiction is the most significant health crisis in the United States today.

For the 20.4 million adults in America with a substance use disorder (SUD), the devastation caused by the disease can be crushing. In 2018, more than 175,000 deaths in the U.S. were related to alcohol and other drugs – the third largest cause of death in the nation. Of those deaths, 47,000 were from an opioid overdose. The opioid crisis also cost society an estimated $179 billion to $696 billion in 2018 alone. These impacts are felt across a broad swath of society, from health care to employers to the government.

Even more tragic, the social isolation and anxiety brought on by COVID-19 has made the addiction crisis that much worse. Addressing this health crisis is more important now than ever. Recent reporting indicates that overdoses in May 2020 were 42% higher than in May 2019.

The Response
Founded by hospitality executive Gary Mendell in 2013, Shatterproof draws from the extensive business experience of its senior leadership and uses a for-profit, ROI-focused lens to create results. Our strict commitment to science, evidence-based solutions, and transformational change has informed the business plan we execute daily. Our business plan includes work within the following three key pillars:

  1. Revolutionizing the treatment system. We are transforming the healthcare delivery system so that every person facing addiction has access to quality care and treatment based on science.

  2. Breaking down addiction-related stigmas. Addiction is a treatable disease, not a weakness. By changing people’s attitudes and behaviors, we’re reducing the shame in order to encourage patients to seeking life- saving treatment, and providing reassurance, compassion, and support for a full and fulfilling life.

  3. Supporting and empowering our communities. We are providing science-based educational resources that aid in the prevention, treatment and recovery of addiction, while building hope, confidence and resiliency within families and communities, and advocating for life-saving policies.

Shatterproof’s growth and achievements are a testament to our investors and the growing number of stakeholders and communities rising up against addiction. Together, we can reverse this health crisis and create a better and brighter future, free from the disease of addiction and the stigma that surrounds it.

For more information, please visit Accomplishments.


To Apply: Please follow this link

Applications submitted in other ways will NOT be considered.


Shatterproof values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, pregnancy, religion, national origin, citizenship, marital status, veteran status, disability status, or prior arrest history. We strongly encourage people from underrepresented groups to apply.
stand up paddleboard

Resolve to make an impact in 2022.

Your gift will change how and when people take their lives back from addiction.

Donate today