Program Coordinator, National Stigma Initiative (Flexible)


Shatterproof was founded in 2012 to fill the gap for a well-funded, national, coordinated effort to reverse the course of the addiction health crisis, with the singular goal of ending the devastation addiction is causing our families. To achieve this, Shatterproof has identified three priority pillars: revolutionizing the treatment system, breaking down addiction-related stigma, and supporting and empowering our communities.

Recognizing the gap in stigma reduction efforts across the nation, Shatterproof has quickly become a leader in the space. In 2020, Shatterproof launched a national movement to End Addiction Stigma to address this gap and catalyze efforts to reduce addiction-related stigmas. In January 2021, Shatterproof hosted a virtual panel during the historic National Day of Service, at the request of the Presidential Inaugural Committee. 

Based on extensive interviews, literature reviews, and case studies, we believe that effectively addressing stigma is a critical, cutting-edge component of combatting this crisis – and every individual and institution in the U.S. has an important role to play. Thus, Shatterproof has identified six systems that will have the largest impact on those with substance use disorder (SUD): employers, healthcare, government, criminal justice, media, entertainment, and local communities. Currently, Shatterproof is a critical actor in Pennsylvania’s state-wide opioid use disorder (OUD) stigma campaign. Priorities for 2021 include scaling the state campaign and implementing stigma reduction pilots in a healthcare system and with one Fortune 500 employer. 


The Program Coordinator will be responsible for providing broad based administrative support across the National Stigma Initiative team, as well as managing their own portfolio of projects within our state-based campaign– targeting local communities and in partnership with state governments. With that being said, this position will work most closely with the Associate Director in charge of leading the state work to recruit new states, cultivate key stakeholders, and project management of campaign deliverables. The successful candidate will be comfortable in a fast-paced environment, able to juggle multiple priorities and competing deadlines, and have exceptional communication skills–written and verbal. Given the infancy of this team, it is critical that the incoming Program Coordinator possess an entrepreneurial spirit, is a team player and a self-starter. The day-to-day of this position will entail general administrative support, drafting and copyediting papers/proposals, and managing project timelines.

The Program Coordinator will report directly to the Associate Director of the National Stigma Initiative (State-based work) and will be an individual contributor. The position is currently based remotely. At this time there is no expectation of travel for this role, but as the work expands there may be the opportunity for minimal domestic travel (once safe).


  • Provide administrative support across the National Stigma Initiative team:
    • Participate in partner meetings, keep detailed meeting notes, draft follow-up, and track action items, as requested.
    • Support implementation of detailed project plans and assist in tracking internal tasks and providing weekly updates to Stigma team members 
    • Lead or assist as needed on the development of slide decks and presentations, webpage content, blogs, business plans, position papers, and documents for internal use or publication 
    • Manage the planning of Stigma events including developing supporting materials (invitations, save the dates, presentations, background), securing locations (when applicable), and setting up technology for these events 
    • Manage mass email communications & mailings in close coordination with the Marketing team.
    • Assist the Director, National Stigma Initiative, and relevant team members to promote the dissemination of impact results from the National Stigma Initiative.
    • Keep up to date with research for substance use disorder and stigma reduction efforts.
  • Support the Associate Director, National Stigma Initiative (state-based) with project and relationship management for current (and forthcoming) State Stigma Campaigns:
    • Support the community-based arm of the Pennsylvania State Stigma Campaign.
    • Assist with the recruitment of additional states to join the national movement to End Addiction Stigma.
    • Provide record keeping and other general administrative tasks to manage existing and cultivate new stakeholder relationships.
    • Assist the Associate Director, National Stigma Initiative, and relevant team members to promote the dissemination of impact results from the state-based National Stigma Initiative.
    • Draft informational, research-based one-pagers for the distribution, as well as copyedit editorials, thought pieces, and other written content for external audiences.
  • Perform other related duties as assigned by the Associate Director, National Stigma Initiative (state-based).

The ideal candidate qualifications include:

  • Bachelor’s degree required. A degree focused in public health, public policy, or a related discipline preferred. In lieu of a degree, 4 years of professional experience in nonprofit or a start-up environment required.
  • Passion for increasing health equity, promoting social justice, and movement building.
  • Ability to identify and synthesize large amounts of information with strong commitment to providing the highest possible quality content.
  • Ability to balance multiple complex workstreams and experience developing project plans.
  • Knowledge of developing program budgets, writing proposals/reports and monitoring program performance a plus
  • Experience with Microsoft Office suite, including Outlook, Word, Excel, and PowerPoint


The Mission
Shatterproof is a national nonprofit dedicated to reversing the addiction crisis in the United States. 

The Crisis
Addiction is the most significant health crisis in the United States today.

For the 20.4 million adults in America with a substance use disorder (SUD), the devastation caused by the disease can be crushing. In 2018, more than 175,000 deaths in the U.S. were related to alcohol and other drugs – the third largest cause of death in the nation. Of those deaths, 47,000 were from an opioid overdose. The opioid crisis also cost society an estimated $179 billion to $696 billion in 2018 alone. These impacts are felt across a broad swath of society, from health care to employers to the government. 

Even more tragic, the social isolation and anxiety brought on by COVID-19 has made the addiction crisis that much worse. Addressing this health crisis is more important now than ever. Recent reporting indicates that overdoses in May 2020 were 42% higher than in May 2019. 

The Response
Founded by hospitality executive Gary Mendell in 2013, Shatterproof draws from the extensive business experience of its senior leadership and uses a for-profit, ROI-focused lens to create results. Our strict commitment to science, evidence-based solutions, and transformational change has informed the business plan we execute daily. Our business plan includes work within the following three key pillars:  

  1. Revolutionizing the treatment system.
    We are transforming the healthcare delivery system so that every person facing addiction has access to quality care and treatment based on science.
  2. Breaking down addiction-related stigmas. 
    Addiction is a treatable disease, not a weakness. By changing people’s attitudes and behaviors, we’re reducing the shame in order to encourage patients to seeking life- saving treatment, and providing reassurance, compassion, and support for a full and fulfilling life.
  3. Supporting and empowering our communities. 
    We are providing science-based educational resources that aid in the prevention and treatment of addiction, while building hope, confidence and resiliency within families and communities, and advocating for life-saving policies.

Shatterproof’s growth and achievements are a testament to our investors and the growing number of stakeholders and communities rising up against addiction. Together, we can reverse this health crisis and create a better and brighter future, free from the disease of addiction and the stigma that surrounds it. 

Shatterproof has successfully informed policy changes that improve access to science-based addiction treatment and promote lasting recovery.  In the past six years we have been influential in 25 bills being signed into law in 18 states; the successful passage of the CDC’s Guidelines for the safer prescribing of dangerous opioids; and sections of federal laws that improve treatment access and quality. Our current policy work is focused on three areas: payment reform, addiction training and education, and opioid litigation settlement.

For more information, please visit Accomplishments.

To Apply: Please send your resume to with subject line “[Name] Stigma Program Coordinator Application”. Due to the high volume of applications received, only those selected for an interview will be contacted.

Shatterproof values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, pregnancy, religion, national origin, citizenship, marital status, veteran status, disability status, or prior arrest history. We strongly encourage people from underrepresented groups to apply.