Massachusetts will partner with Shatterproof to pilot a Rating System for Addiction Treatment Programs.

Governor Charles D. Baker announced today that Massachusetts will partner with Shatterproof, a national nonprofit dedicated to ending the devastation of addiction, to pilot a Rating System for Addiction Treatment Programs.

During the pilot, Shatterproof and select states will work to bring transparency and quality improvement to the addiction treatment space by building a system to assess program delivery of evidence-based best practices for treating substance use disorders (SUDs).

The Shatterproof Rating System pilot will examine delivery of care in addiction treatment programs in accordance with our core Principles of Care. These include: rapid access to appropriate substance use disorder (SUD) care; personalized diagnosis, assessment and treatment; continuing long-term outpatient care; concurrent, coordinated care for physical and mental health; access to fully trained behavioral health professionals; access to FDA-approved medications; and access to non-medical recovery support services.

“Addiction is a chronic, relapsing disease that can be treated with the same effectiveness as other illnesses when using evidence-based best practices. Tragically, though, the quality of care varies widely among addiction treatment programs, and individuals looking for care can’t identify high-quality programs. It is time a standard be set across all of addiction treatment, and the entire system aligns behind evidence-based care,” said Gary Mendell, Founder and CEO of Shatterproof. “We are excited to partner with Massachusetts as true leaders in curbing the opioid crisis to advance this work.”

The pilot will measure the evidence-based elements of care delivery shown to improve patient outcomes. This information will be gathered from three sources: insurance claims, treatment program surveys, and consumer experience.

“The approach was developed based on the learnings from existing healthcare rating systems as well as public-facing systems that rate products and services ranging from restaurants to refrigerators,” said Samantha Arsenault, Director of National Treatment Quality Initiatives at Shatterproof. In healthcare, where this information can literally be the difference between life and death, the public can access data on hospitals, nursing homes, and many other provider types, but not yet addiction treatment services. The Rating System will make information about the quality of care available to consumers, providers, referral sources, policymakers, and payers.

Throughout 2019, Shatterproof, its data analytics contractor Research Triangle Institute (RTI), and state partners will work with stakeholders to finalize the rating system and begin collecting and analyzing data. State engagement in Massachusetts will be coordinated by the Massachusetts Department of Public Health.


Following successful completion of the pilot, the rating system will be launched nationwide.

More information about the Shatterproof Rating System Pilot can be found here.

About Shatterproof:

Shatterproof is a national nonprofit organization dedicated to ending the devastation the disease of addiction causes families. Shatterproof is focused on one specific, urgent goal: To transform America’s broken addiction treatment system. The organization is working to ensure that every American with a substance use disorder has access to treatment that’s based on proven research. Shatterproof advocates for changes to federal and state policy, payer reform, and provider ratings, and provides public education through family and workplace programs.