New York is the latest state to announce its participation in Shatterproof's Rating System pilot project.

NEW YORK, NY—Lieutenant Governor Kathy Hochul, co-chair of the NYS Heroin and Opioid Abuse Task Force announced today that New York is one of a select group of states to partner with Shatterproof, a national nonprofit organization dedicated to ending addiction, on the development and implementation of a Rating System for Addiction Treatment Programs. The state of Massachusetts announced its participation in the pilot last Friday. During the 24-month pilot program, the New York State Office of Alcoholism and Substance Abuse Services (OASAS) will work with Shatterproof to align the Rating System with ongoing initiatives in New York to improve the quality of addiction treatment by ensuring care is delivered using evidence-based best practices.

“We’re committed to continuing our efforts and partnerships to combat the opioid epidemic impacting communities across the state,” Hochul said. “This program with Shatterproof will implement a rating system for treatment programs and determine best practices to end addiction and help individuals on the road to recovery.”

Since taking office, Governor Andrew Cuomo’s administration has instituted an aggressive, multi-pronged approach to addressing the opioid epidemic, and created a nation-leading continuum of addiction care with full prevention, treatment, and recovery services.

“Although addiction can be a lifelong battle, recovery is possible with the appropriate treatment,” said OASAS Commissioner Arlene González-Sánchez. “This new rating system will help us to monitor the quality and effectiveness of our services to ensure that people obtain the same quality of care anywhere in the State.”

The Shatterproof Rating System will be piloted in select states over two years with the goal of transforming the quality of addiction treatment based on eight core Principles of Care. These principles include: universal screening for substance use disorders (SUDs) across medical settings; rapid access to appropriate SUD care; personalized diagnosis, assessment and treatment; continuing long-term outpatient care; concurrent, coordinated care for physical and mental health; access to fully trained behavioral health professionals; access to FDA-approved medications; and access to non-medical recovery support services.

“The Shatterproof Rating System can help families better understand the quality of care their loved ones will receive from addiction treatment providers,” said Senator Pete Harckham, the Chairman of the New York State Senate’s Committee on Alcoholism and Substance Abuse. “Since addiction treatment quality varies greatly, Shatterproof can be a useful tool for those seeking the vital help they need to make a difference in their recovery.”

The pilot will apply public rating system best practices to the addiction treatment field by measuring the evidence-based elements of care delivery shown to improve patient outcomes. This information will be gathered from three sources: insurance claims, provider surveys, and consumer experience.


“The approach was developed based on the learnings from existing healthcare rating systems as well as public-facing systems that rate products and services ranging from restaurants to refrigerators. In healthcare, where this information can literally be the difference between life and death, the public can access data on hospitals, nursing homes, and many other provider types, but not yet addiction treatment services.” said Samantha Arsenault, Director of National Treatment Quality Initiatives at Shatterproof. “By collecting this data and making it transparent, we aim to align market forces with evidence-based addiction treatment.”  


The Rating System will make information about the quality of care available to consumers, providers, referral sources, policymakers, and payers. Upon successful completion of the two-year pilot, sustained implementation will continue in the pilot states in addition to a phased expansion across the country.


“Addiction is a chronic, relapsing disease that can be treated with the same effectiveness as other illnesses when using evidence-based best practices. Tragically, though, the quality of care varies widely among addiction treatment programs and individuals looking for care can’t identify high-quality programs. It is time that a standard be set across all of addiction treatment, and that the entire system aligns behind evidence-based care,” said Gary Mendell, Founder and CEO of Shatterproof.


New Yorkers struggling with an addiction, or whose loved ones are struggling, can find help and hope by calling the state’s toll-free, 24-hour, 7-day-a-week HOPEline at 1-877-8-HOPENY (1-877-846-7369) or by texting HOPENY (Short Code 467369). 

Available addiction treatment including crisis/detox, inpatient, community residence, or outpatient care can be found using the NYS OASAS Treatment Availability Dashboard at or through the NYS OASAS website. Visit to learn more about the warning signs of addiction, review information on how to get help, and access resources on how to facilitate conversations with loved ones and communities about addiction. For tools to use in talking to a young person about preventing alcohol or drug use, visit the state’s Talk2Prevent website


About Shatterproof:

Shatterproof is a national nonprofit organization dedicated to ending the devastation the disease of addiction causes families. Shatterproof is focused on one specific, urgent goal: To transform America’s broken addiction treatment system. The organization is working to ensure that every American with a substance use disorder has access to treatment that’s based on proven research. Shatterproof advocates for changes to federal and state policy, payer reform, and provider ratings, and provides public education through family and workplace programs.




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