Individual Gift Officer, Development (Remote)


The Mission
Shatterproof is a national nonprofit dedicated to reversing the addiction crisis in the United States. 

The Crisis
Addiction is the most significant health crisis in the United States today.

For the 20.4 million adults in America with a substance use disorder (SUD), the devastation caused by the disease can be crushing. In 2018, more than 175,000 deaths in the U.S. were related to alcohol and other drugs – the third largest cause of death in the nation. Of those deaths, 47,000 were from an opioid overdose. The opioid crisis also cost society an estimated $179 billion to $696 billion in 2018 alone. These impacts are felt across a broad swath of society, from health care to employers to the government. 

Even more tragic, the social isolation and anxiety brought on by COVID-19 has made the addiction crisis that much worse. Addressing this health crisis is more important now than ever. Recent reporting indicates that overdoses in May 2020 were 42% higher than in May 2019. 

The Response
Founded by hospitality executive Gary Mendell in 2013, Shatterproof draws from the extensive business experience of its senior leadership and uses a for-profit, ROI-focused lens to create results. Our strict commitment to science, evidence-based solutions, and transformational change has informed the business plan we execute daily. Our business plan includes work within the following three key pillars:  

  1. Revolutionizing the treatment system. 
    We are transforming the healthcare delivery system so that every person facing addiction has access to quality care and treatment based on science.
  2. Breaking down addiction-related stigmas. 
    Addiction is a treatable disease, not a weakness. By changing people’s attitudes and behaviors, we’re reducing the shame in order to encourage patients to seeking life- saving treatment, and providing reassurance, compassion, and support for a full and fulfilling life.
  3. Supporting and empowering our communities. 
    We are providing science-based educational resources that aid in the prevention and treatment of addiction, while building hope, confidence and resiliency within families and communities, and advocating for life-saving policies.

Shatterproof’s growth and achievements are a testament to our investors and the growing number of stakeholders and communities rising up against addiction. Together, we can reverse this health crisis and create a better and brighter future, free from the disease of addiction and the stigma that surrounds it. 

Shatterproof has successfully informed policy changes that improve access to science-based addiction treatment and promote lasting recovery.  In the past six years we have been influential in 25 bills being signed into law in 18 states; the successful passage of the CDC’s Guidelines for the safer prescribing of dangerous opioids; and sections of federal laws that improve treatment access and quality. Our current policy work is focused on three areas: payment reform, addiction training and education, and opioid litigation settlement.

For more information, please visit Accomplishments.

Job Description

The Individual Gift Officer (IGO), reporting to the Chief Development Officer, works independently and in partnership with staff and volunteer leadership to drive Mid-Level Giving ($10,000-$99,999) revenue of $1.0 million annually after a reasonable acclimation period of portfolio development.

In addition, this position is responsible for the identification, cultivation, solicitation and stewardship of (primarily) individual prospects and donors.  Emphasis is on the continuing development of the Mid-Level Giving ($10,000-$99,999) pipeline, aligning philanthropic desires of donors with organizational priorities. 

The IGO is an experienced fundraising professional with a track record of success in donor development, donor stewardship, and closing gifts from donors at the five-figure level.

Specifically, the IGO is accountable for the following: 

  • Partner with Senior Leadership, Directors, Advisors and other donors to identify and develop relationships with individuals who have five-figure giving potential and a propensity to support Shatterproof’s mission.
  • Build and maintain a robust pipeline of donors at the five-figure level, both collaborating with Marketing colleagues, who are responsible for gifts of less than $10,000 and with Major Gift team in order to regularly refer donors from the Mid-level to Major Gift level.
  • Engage Senior Leadership and Directors to advance strategies as appropriate.
  • Remain current as to Shatterproof’s value proposition and the SUD and addiction space in general in order to skillfully and credibly communicate to donors and prospects.
  • Build and maintain a personal portfolio of 100-150 prospects, and serve as the “moves manager” across all revenue streams.
  • Consistently steward and recognize gifts in ways that are meaningful to donors.
  • Accurately and timely record all donor activities in Salesforce.
  • Develop an effective system of donor engagement utilizing a combination of videoconference, telephone, mail and email communications to effectively engage donors in creative ways in order to achieve requisite level of solicitations and closed gifts. 
  • Significantly Increase the number of donors in the Planned Giving program


  • Minimum of five years of Annual and/or Mid-Level Gift fundraising experience and success. 
  • Effectively applies moves management techniques and utilizes prospect research tools. 
  • Sound judgment, initiative, independence and self-accountability while also working as a team member.
  • Strong oral and written communication and interpersonal skills, including superior active listening, observation, analytical, and problem recognition and solving skills.
  • Results driven, efficient, creative, solutions oriented, who thrives in fast paced, deadline-driven environment. 
  • Maintains confidentiality and security of all information under her/his supervision. 
  • Performs all responsibilities and projects as assigned by his/her immediate supervisor. 
  • Understands various computer systems and databases. Proficient in Microsoft Office, including Microsoft PowerPoint and Excel.  CRM experience, preferably Salesforce. 
  • Travel sufficient to support portfolio and achieve revenue goals. 

Supervisory Role: 


To Apply: 

Shatterproof values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, pregnancy, religion, national origin, citizenship, marital status, veteran status, disability status, or prior arrest history. We strongly encourage people from underrepresented groups to apply. 

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Last year, more than 107,000 lives were lost to overdose.

This year, a generous family has pledged $107,000 to match every gift you give until August 31. 

Make a matching gift